Help & FAQ

How can I add Acuity Scheduling to my website?
The easiest way to add Acuity Scheduling to your website is to take the bit of HTML we provide in Web Site Integration under Preferences and add it to a page on your website.
The other option is to match the style of Acuity Scheduling to your website and add a link from your website to your scheduling page. To do this you can change how the header and footer appear in Integration under Preferences.
If you don't need to match the style of your site exactly you can change the colors and logo under Customization in Preferences.

Can I change which currency is displayed and used for payments?
Yes, under Customization in Preferences you can set the currency. This will change how the currency is displayed and also which currency PayPal will use.
The currencies that are currently available are the U.S. Dollar, Euro, British Pound, Australian Dollar, Canadian Dollar, and Hong Kong Dollar. We can easily add other currencies, so if there is one you would like to see added just ask.

How do I remove clients from the client list?
Cancel all the client's appointments. Clients are created from their appointments, so removing the appointments for a client will remove that client.

How do I add padding time between appointments?
Edit the appointment type you'd like to add padding time to. Set the Padding field to the number of minutes you would like between appointments. So if you need 15 minutes to travel between appointments, set the padding to 15. Once you are done click Update Type to save your changes.

How far in advance can I schedule appointments?
As far in advance as you want. Feel free to schedule appointments for 15 years from now. Of course, if a client does this you'll get the notification email and have the ability to remove it or reschedule for earlier.

How do I manage appointments from my iPhone?
Go to http://acuityscheduling.com on your iPhone and you will be redirected to the Acuity Scheduling web application. Logging in with your username and password you can then view and schedule future appointments.

How can I make specific times available (like only November 14 from 9am-11am)?
Every day is open between your business hours by default. First, block everything off, next add an unavailable time from now until a few years into the future. Then you can use Make Time Available to add availability on the specific times you need.

I'm closed on a certain day of the week, but need to make select times available.
Making time available only works to undo times that were previously made unavailable. It will not open up days which have no open hours to begin with.

1. Set an open and closing time under Availability in Preferences for the given day.
2. Block out that day of the week using Add Unavailable Time (also under Availability in Preferences) recurring weekly. Now you should have an open and close time, but no times are available for clients to schedule.
3. Use make time available to open up a select slot within the open hours.

Help! No times are showing up as available.
Try these tips, and if you're stuck contact support.

1. Is the day unavailable? You can see this in the appointments view
2. Are available time durations long enough? Any open time slots need to be long enough to fit the appointment duration plus any padding time
3. Are you allowing scheduling? Setting zero appointments allowed will prevent users from scheduling. Check this under Availability in Preferences and look for "Allow ____ appointments to be scheduled at the same time" under each calendar setting. Setting that to 1 will allow scheduling one person at a time, 0 will prevent all scheduling.

How will I know when someone signs up for an appointment?
You will receive email notification when an appointment is scheduled, and if you have subscribed to the iCal calendar it will appear in your calendar shortly. Appointment reminder emails a day before appointments will be sent to clients with the Professional and Premium plans.

What emails should me and the client expect to receive?

E-mails are sent out to the owner, client, and any other email addresses associated with the calendar when an appointment is scheduled, cancelled, or rescheduled.

An email is also sent to the client a day before their appointment on Premium and Professional plans. Usually messages are received within a few minutes of when they are sent out, but occasionally it can take several hours if the mail server is congested.

How can I have email notifications sent to multiple people?
E-mail notifications will be sent to the email address set in your login (you can change this under Business in Preferences), and you can also specify additional addresses in the calendar properties. To change calendar properties click on edit on the right side of the Appointments section with the calendar selected you would like to edit. In there you can set another email address in the email field. Multiple addresses can be entered here and separated by commas.

Can notifications be sent to my cell phone via text message/SMS?
Yes, most cell phone providers have an email address for your cell phone which can be used to receive text messages. Follow the directions about sending notifications to multiple people and add the email address for your cell phone. Here are some addresses for different providers:

ATT - phonenumber@txt.att.net
T-Mobile phonenumber@tmomail.net
Sprint PCS - phonenumber@messaging.sprintpcs.com
Virgin Mobile - phonenumber@vmobl.com
Verizon - phonenumber@vtext.com
Nextel - phonenumber@messaging.nextel.com

Where phonenumber is your full cell phone number with that provider.

How do I export appointments to Outlook?
You can export all your appointments into Outlook by logging in, going to Appointments, "iCal/Outlook Export" on the left side will save all your appointments as an ICS file. In Outlook you can go to File -> Import -> Import iCalendar (ICS) file to import all your calendar information into Outlook. Outlook 2007 supports iCal subscriptions which will automatically update your Outlook calendar with new appointments and cancellations. Clicking "iCal/Outlook Subscription" will open Outlook to set this up.

How do I sync with Google Calendar?

1. Set a time zone for your appointments in Business under Preferences
2. In the Appointments section right click on "iCal/Outlook Subscription" and copy the link address
3. Within Google Calendar on the left side under Other calendars click Add then choose Add by URL. Paste the address you just copied, then click add. This will automatically add your appointments to Google Calendar from Acuity Scheduling.

Google can take up to a day to update their calendar after an appointment is made in Acuity Scheduling. For faster updating, Outlook and iCal are recommended.

I'm not receiving email notifications
Usually this is because of a spam filter on your computer or with your mail hosting provider. First, try checking your junk/spam mail folders for any of the past emails. If nothing is present contact your hosting provider or ISP and have them add scheduling@acuityscheduling.com as a trusted sender.

I'm receiving duplicate email notifications
Email notifications are always sent to the business owner, your username if it is an email address, and additionally to any email addresses listed in the calendar settings. Duplicates are usually caused because the owner's email is listed under the calendar settings as well. You can check this, and update it, by clicking edit under the calendar's tab on the main appointments page.

How do I change my credit card billing information?
All billing and associated credit cards are managed through PayPal and can be changed by logging into your PayPal account. Some people have reported difficulties changing their information with PayPal, so the recommended method is to downgrade your account to a free one, log back in, and upgrade again (through Business under Preferences) with the new billing information. Click cancel in Business under Preferences to downgrade your account. This will preserve all your settings, they will be restored after you upgrade again.

Can I change my plan later?
Yes, just go to the Business section under Preferences once you login and you can change your plan settings

How do I cancel?
To cancel your account log in, go to Preferences, then click Cancel under Business. This will downgrade your account to a free one and preserve all your settings, so if you upgrade again later all your settings will be restored.

What is the difference between the Premium & Professional plan?
The Premium plan gives you all the same features of the Professional plan, but also includes the ability to have unlimited different schedules. This lets you have several different schedules for multiple staff, locations, etc. Professional only allows for one schedule.

Do I need special software on my computer to use this?
Nope - everything is completely web based, so all you need is an internet connection and a web browser.

Are there any other charges?
There are no setup, cancellation, or extra usage fees. If you use payment processing a small amount (30 cents + 2.9%) is charged by PayPal.